MyRPD On-Line Quick Tips and Frequently Asked Questions

Here are answers to some frequently asked questions. If you do not find the answer you need below, please inquire by CONTACTING US.




Using the System:
What is my User Name and Password?
What if I am new to the Rockford Park District?
I forgot my User Name and Password; what should I do?
How do I change my User Name and Password?
What forms of payment can I use with On-Line Registration?
Can I pay for an outstanding balance?
Registration:
How do I register for an activity?
Why can’t I register for a program listed on-line?
Can I waitlist for a course that is full?
What is a Resident Discount?
Multiple Fee Discounts
Why do I have a credit on my account?
What happens if I have a credit balance on my account?
Check Out:
When is the transaction complete?
What if I change my mind before I check out?
What confirmation do I get that my enrollments/reservations were accepted?
What if I don’t get my receipt emailed?
Cancellations/Withdrawals/Refunds
Miscellaneous Questions:
How do I return to the Main web site?
Problems?
What is my User Name and Password?

Initially, your user name is your household ID as found on a previous registration receipt. The password is the same. The system will then ask you to change your password for security purposes.

If you do not know what your household ID is you may Contact Us and include your name address and phone for verification purposes. Please include a way for us to contact you. Or you may call our Customer Service Department at 815-987-8800. For locations and hours, visit rockfordparkdistrict.org.

What if I am new to the Rockford Park District?

Select ‘First Time Household? Create New Account”. Enter the information requested first for the household and then the family members. When complete continue with your registration/reservation.

I forgot my User Name and Password; what should I do?

Click on “Forgot Username or Password?”. Enter the email address the information is to be sent to and key in the reCaptcha words. Two separate emails will be sent to the email address entered. One will contain the user name and the other will contain the password.

How do I change my User Name and Password?

Click on “My Account”. Then click on the “Change Login Data” link or use the short cut "My Login" link on the home page of My RPD.

What forms of payment can I use with On-Line Registration?

VISA, MasterCard, Discover, American Express or RPD Gift Cards are accepted.

Can I pay for an outstanding balance?

Yes. Click on “My Account”. Then click on the “Pay Old Balances” link.

How do I register for an activity?

If you know the activity number:
   • Click on ‘Shop’ and select the ‘Activity Enrollment’ link.
   • Enter the activity number
If you do not know the activity number:
   • Use the search features and select the shopping cart and a plus symbol ( ) next to the desired activity section.
   • When all desired activities have been selected click on the ‘Enroll’ button at the bottom left hand side.
Select the person to register from the drop down list.
Add the class to the shopping cart.
Agree to any waivers that appear. This must be done before the registration will be accepted.
Continue shopping or go to checkout.
Confirm person and price.
Enter payment information.
Proceed to authorize the credit card and get a receipt. A receipt will also be emailed to the email address on file.

Why can’t I register for a program listed on-line?

• Only those activities with a shopping cart and a plus symbol ( ) next to them are available for on-line registration.
• For staffing purposes, some web registrations are only accepted up to a week before registration ends. The office must be contacted directly to register the last week of registration.
• Some courses may not be conducive to on-line registration.
• It is also possible that the registration start date has not yet arrived or the class is full. Programs that are full or have been cancelled will display the corresponding message.

Can I waitlist for a course that is full?

If a program allows for a waitlist enrollment on-line you will be allowed to enroll. Payment is expected in full for waitlist enrollments.

What is a Resident Discount?

Non-residents are welcome to participate in Rockford Park District programs and services at our regular fee. Residents of the Park District will be offered a discount rate when possible for programs and services where fees are charged. A resident is defined as one who either resides, or personally owns real estate within the Rockford Park District.

If you live in Winnebago County you can verify your residency by going to the bottom of the screen and selecting ‘Click here to check RPD Residency…’. to look up your address.

If your residency is in question (like newly developed neighborhoods, portions of Boone County), please bring in a copy of your tax statement for verification when registering to receive the resident discount. Only Customer Service representatives can change the residency status on your account.

Multiple Fee Discounts

Due to system limitations and the complexity of multiple fees, some activities are not available for On-Line Registration. Only those activities with a shopping cart and a plus symbol ( ) next to them are available for on-line registration. If you try to register for an activity that is not available, the system will give you a message indicating that you cannot register for the activity on-line. Please utilize one of the other registration methods (mail-in, fax-in, walk-in).

Why do I have a credit on my account?

If a credit balance appears on your account, you may have over paid for a previous registration or withdrew from an activity without requesting a refund.

What happens if I have a credit balance on my account?

When registering on-line all credit balances will be applied during the registration process. Once completed, the household account will display a balance due, if any.

When is the transaction complete?

The transaction is complete when the screen shows the receipt. Print the receipt for your records.

What if I change my mind before I check out?

When viewing the shopping cart, click on the shopping cart with the minus symbol ( ) next to the unwanted registration.

What confirmation do I get that my enrollments/reservations were accepted?

The system will display a receipt as well as email one to the email address on file. Print the receipt that is displayed for your records.

What if I don’t get my receipt emailed?

The email address on file may be incorrect. Click on “My Account”. Then click on the “Change Household Data” link. Review the email address on file. Clicking on “My Account” and selecting the “Reprint a Receipt” link can reprint the receipt.

Cancellations/Withdrawals/Refunds

Cancellations, withdrawals and refunds must be made through Customer Service (987-8800) or the facility office. If shelter reservations are canceled less than two weeks prior to reservation date, a household credit will be applied to your account.

How do I return to the Main web site?

Select “Logout” or “Back to Rockford Park District” to return to the main web site screen.

Problems?

If you experience problems, please call our Customer Service Department at 815-987-8800. For locations and hours, visit rockfordparkdistrict.org. You may also Contact Us. Please make sure to include a way to reach you in case we need more information.

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